All the notifications we send to your customers

Last updated: August 15, 2026

We keep your customers informed about their subscriptions and payments automatically. This article lists every notification available, the moment it's sent, and the channels it offers.

You'll find all of them in Settings → Notifications, organized into the same blocks used below.

How to read this article

Each notification offers the channels that suit it best, marked with ✅ in the tables. You decide which of those channels remain active on your account.

The language of each notification is determined by the currency of the charge: Brazilian reais are sent in Portuguese, other Latin American currencies in Spanish, and US dollars in English.

Payments

Notification

Email

SMS

WhatsApp

When it's sent

Payment refund request

✅

When a refund is requested for a payment.

Payment refunded

✅

✅

When a refund is issued to your customer.

Payment rejected

✅

✅

When a payment is declined.

Payment approved

✅

✅

When a payment is approved.

Subscriptions

Notification

Email

SMS

WhatsApp

When it's sent

Subscription created

✅

✅

When a subscription is created successfully.

Subscription cancelled

✅

✅

When a subscription is cancelled.

Subscription reactivated

✅

✅

When a paused subscription is reactivated.

Subscription paused

✅

✅

When a subscription is paused.

Subscription finished

✅

When a subscription completes all its billing cycles.

Subscription defaulted

✅

When a subscription enters default after repeated failed charges.

Free trial created

✅

✅

When a subscription with a trial period is created.

Free trial ending

✅

✅

2 days before the trial ends, so your customer can confirm their payment method is ready.

Subscription upcoming charge

✅

72 hours before the subscription renews, as advance notice.

Renewal approved

✅

✅

When a recurring charge is processed successfully.

Renewal rejected

✅

✅

✅

When a recurring charge is declined.

Renewal with cash or transfer

✅

✅

✅

On the renewal date, when a subscription paid with a non-card method requires your customer to complete the payment. Includes a payment link.

Automatic retry approved

✅

✅

When a retry following a failed charge succeeds.

Automatic retry rejected

✅

✅

When a retry following a failed charge is declined again.

Card update request

✅

✅

✅

When you request your customer to update their card, manually or after failed charges. Includes a link to enter the new card.

Other

Notification

Email

SMS

WhatsApp

When it's sent

Customer verification code

✅

✅

When a customer requests a verification code to authenticate.

Notifications for your team

One notification in the panel is intended for your organization rather than your customers:

Member invitation (email) — sent to the person you invite to join your organization in Rebill.

Need help?

If you have questions about a specific notification, contact us at support@rebill.com.