Payment states

Payments in Rebill move through different states depending on the transaction outcome. This tells you what happened with each charge and what to do next.

Succeeded

Payment processed successfully. Money is confirmed and will be settled to your account.

What it means:

• Transaction was authorized and completed

• Customer paid and money was added to your balance in Rebill

• Payment appears in your payment reports

What to do:

• Deliver the product or service

• You're done. Flow is complete

Rejected

Payment was declined. It wasn't processed.

What it means:

• Bank or processor rejected the transaction

• Customer doesn't have sufficient funds

• Incorrect data (card number, CVV, etc.)

• Antifraud blocked the payment

What to do:

• Check the rejection reason in the payment detail in the dashboard

• Ask the customer to try a different card or payment method

Common rejection reasons:

• Insufficient funds

• Expired or blocked card

• Incorrect data

• Card limit exceeded

• Fraud suspicion

Pending

Payment is being refunded. The refund process was initiated but hasn't completed yet.

What it means:

• You processed a refund from the dashboard or via API

• The refund is being processed by the bank or payment processor

• In rare cases, the acquirer may reject the refund, requiring it to be reprocessed

What to do:

• Wait up to 48 hours for the refund to complete

• The payment will move to Refunded once the acquirer confirms

• If the payment stays Pending for more than 48 hours, contact support@rebill.com - the acquirer may have rejected the refund and it will need to be reprocessed

How long it takes:

• Maximum 48 hours

Refunded

Payment was fully or partially refunded.

What it means:

• Refund completed successfully

• If the initial refund was rejected by the acquirer, support may have reprocessed it or used an alternative refund method

• Money was returned to the customer. Depending on the payment method, it takes 5-15 bussiness days to reach their account. Bank transfers credit immediately once the refund completes.

• Original payment still exists but now has a refund state

What to do:

• Refund is done

• Customer should receive the money in 5-15 bussiness days depending on their card issuer

Cancelled

Payment was cancelled or refunded within 24 hours of being collected.

What it means:

• PSE (bank transfer in Colombia) payment intent was rejected by PSE

• Card payment was refunded within the first 24 hours after being charged

• The payment never completed or was reversed immediately

What to do:

• Nothing. The payment didn't go through

• If it was a PSE rejection, ask the customer to try again or use a different payment method

• If it was an early refund, it's already processed

Chargeback

Customer disputed the payment with their bank.

What it means:

• The customer claimed they don't recognize the transaction

• Their bank initiated a chargeback process

• The payment amount is being contested

What to do:

• The chargeback process is now active

• You can defend the chargeback by submitting the corresponding documentation in response to the notification you'll receive via email about the dispute.

How to check payment state

1. Go to Payments in the dashboard

2. State appears in the "Status" column

3. Click the payment to see details and rejection reason (if applicable)

You can also receive state changes via webhook.