How to update a customer's email address

Last updated: March 13, 2026

You can update a customer's email address directly from the Customers section in your dashboard. This change will apply to all of the customer's active subscriptions and future payment notifications.

How to update a customer's email

  1. Go to Customers in your dashboard

  2. Find and click on the customer you want to update

  3. Click Edit in the customer's profile

  4. Update the Email field with the new email address

  5. Click Save to confirm the changes

The customer's email is now updated across all their subscriptions and payment records.

What happens after updating the email

Immediate changes:

  • All future payment notifications will be sent to the new email address

  • Subscription renewal reminders will go to the new email

  • Payment receipts and confirmations will use the new email

  • All active subscriptions are automatically updated with the new email

No changes:

  • Past payment receipts and notifications remain associated with the old email

  • Payment history and transaction records are not affected

Need help?

If you have questions about updating customer information, contact support@rebill.com.